RETURNS & EXCHANGES
ELIGIBILITY REQUIREMENTS
To be accepted for return or exchange, your item(s) must:
- Be unworn, unwashed, and in original packaging with tags attached
- Be free of perfume, body odour, deodorant, or washing powder
- Be free of make-up, tan marks, and pet hair
- Sale Items: Please keep in mind that items from our sale page are final sale, so they can’t be returned. If you shopped during a sale, we’ll provide a store credit for your return.
The Scrub Lab reserves the right to reject returns that don’t meet these requirements. If returned items are ineligible, they will be sent back to you and any applicable fees recovered.
RETURNS
You have 30 days from the date your order is delivered to submit a return request.
Refunds are offered on full-priced items once they are returned and pass inspection. Items purchased during a sale or promotion are eligible for store credit only. Any product marked as final sale is not eligible for return, refund, or exchange.
Items must meet the return eligibility requirements listed above. We can only accept items in their original condition. Returns that show signs of wear, damage, stains, or missing tags will not be approved, and the customer will be responsible for the postage cost to have the item sent back. Please double-check everything before sending your return to avoid any delays.
A valid proof of purchase, such as your order number or invoice, is required when lodging a return request.
EXCHANGES
We want you to love your scrubs as much as we loved designing them. If you need a different size or colour, we offer free exchanges within 30 days of receiving your order. The item (s) must meet the return eligibility requirements listed above. To initiate an exchange just head to our Contact Us portal or email our team at contact@thescrublab.com.au with your order number and request and we will guide you through the process.
Once we receive your item in its original condition, we’ll send out your replacement as soon as possible.
If the item you prefer is unavailable, we can assist with an alternative option or issue a store credit.
FAULTY OR INCORRECT ITEMS
All products are carefully inspected before they leave our warehouse. If you receive an item that is faulty, damaged, or not what you ordered, please contact us using our Contact Us portal or email contact@thescrublab.com.au within 7 days of delivery so we can resolve the issue promptly. We will assess the concern and arrange a replacement, repair, or refund where appropriate. To help us assist you quickly, please include your order number and clear photos of the fault or incorrect item when getting in touch.
