FAQs – THE SCRUB LAB

We recommend choosing your size based on our size guide. If you're between sizes or prefer a relaxed fit, we suggest sizing up.

We offer XS–XXL (AU 6–18), we are committed to inclusive sizing and will be expanding our range in upcoming collections as we grow.

For best care, machine-wash cold on a gentle cycle, inside out. Avoid bleach, harsh detergents, and high heat. Air-dry where possible, or tumble-dry on low. Light steaming may be used to release creases. Our scrubs are made to stay bright shift after shift.

Each print is released in limited quantities to keep our collections exclusive. If you love a style, we recommend ordering early before it sells out.

We don’t rush our releases, each collection is crafted with care, and we take your feedback seriously. We work hard to perfect every detail and make sure our sisters feel 100% confident in their scrubs. Launch timings can vary, but here’s a little secret… our summer collection is already in the works. Stay tuned.

Pre-ordering allows you to secure your size and style before stock arrives. Estimated delivery dates are listed on each product page.

You’ll receive an email with tracking details once your order has been dispatched.

Please note: if your order includes both pre-order and in-stock items, they will be shipped separately, with in-stock items sent first.

Shipping is currently available Australia-wide. As our brand evolves, we will introduce international delivery to ensure our scrubs can reach healthcare professionals around the world.

If you need to update your shipping address, please contact us promptly. We’ll do our best to make the change; however updates may not be possible once your order has begun processing.

Contact: contact@thescrublab.com.au

Orders are processed shortly after being placed to ensure timely delivery. If you need to make an adjustment, contact us as soon as possible and we will do our best to help.

Email: contact@thescrublab.com.au

Delivery timeframes may vary depending on your location and chosen shipping method. You’ll see an estimated delivery window at checkout, and you’ll receive tracking details once your order is on its way.

Every item is thoroughly inspected before it leaves our warehouse. If your order arrives damaged, faulty, or incorrect, please reach out within 7 days of delivery with your order number and photos. Our team will take care of you.

Email: contact@thescrublab.com.au

Return shipping is typically the customer’s responsibility. If we’ve made a mistake, we’ll cover it. For more information, please review our Returns & Exchanges policy.

We recommend reaching out through our contact form, as it provides helpful prompts to guide your enquiry. Alternatively, you can email us directly at contact@thescrublab.com.au. Our team is here to help with any enquiries.

Customer support is available Monday to Friday within standard business hours. Please allow up three business days for a reply.

If you haven’t heard back from us within 3 business days, please follow up at contact@thescrublab.com.au or through our website contact form. We never want to miss you, we’re here to help.